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Service and support from the people who made your OWC Jellyfish

Our experts know the ins and outs of the OWC Jellyfish hardware, operating system, and software applications. We can help resolve most issues the same day that you report them.

OWC Jellyfish Tower

Mobile

Tower

R24

XT

Peace of mind for your shared video workflow.

Every OWC Jellyfish comes out of the box with three years of hardware repair coverage through its limited warranty, 30 days of complimentary technical support, and an onboarding call. OWC Jellyfish Support gives you priority access to our team through phone, email, and chat with a guaranteed same-day response. Our support also includes major software updates, application support, and access to our media management software and high-level workflow consultations.

Priority access to technical support

Access to media management tools and more

Major software updates

Collaborative video editing support

Priority access to technical support

Major software updates

Access to media management tools and more

Collaborative video editing support

Hardware Coverage

3 years of warranty are included with every OWC Jellyfish purchase

Our OWC Jellyfish Limited Warranty provides repair coverage for parts and labor directly from OWC. In specific cases, it may include advance replacement parts.

Coverage includes the following:

  • Advance replacement of parts

  • Technical support walkthrough for hardware replacement

* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.

Major Software Updates

Maintain compatibility with your workstations

The OWC Jellyfish comes with a suite of applications that are consistently updated to maintain compatibility with your environment. Our software updates often include new integrations and features. By signing up for OWC Jellyfish support, you get major updates to:

  • OWC JellyfishOS

  • OWC Jellyfish Manager

  • OWC Jellyfish Connect

  • OWC Jellyfish Media Engine

  • Kyno for OWC Jellyfish

Workflow Support

Never skip a beat while collaborating with your team

Our team of video experts can guide you through the best practices of working in a shared environment and provide advice on the following platforms and workflows:

  • Adobe Creative Cloud

  • Final Cut Pro X

  • DaVinci Resolve

  • Avid Media Composer

  • Media Asset Management workflows

  • Data management workflows

  • Remote editing workflows

Available Plans and Pricing

1, 3 ,or 5-year OWC Jellyfish Support starting at $4,995

How to buy

Purchase OWC Jellyfish Support with your new OWC Jellyfish. To add or renew your support plan call us at +1-818-741-2858 to talk with a workflow specialist, or fill out the contact form below.

So what are you waiting for? Let's get you a OWC Jellyfish!