Press
OWC Receives Bizrate 2017 Circle of Excellence Award
OWC recognized for industry-high levels of customer service and satisfaction.
Apr 17, 2018 | Woodstock, IL
Apr 17, 2018 | Woodstock, IL
Other World Computing (OWC®), a leading zero emissions Mac and PC technology company, announced that their e-commerce site, OWC, has earned the Bizrate 2017 Circle of Excellence Award®, the sixth time MacSales has been recognized with the award. The Bizrate Circle of Excellence recognizes retailers who continuously obtain statistically significant customer satisfaction ratings during the one-year award period.
The 2017 Bizrate Circle of Excellence Award acknowledges online vendors who have provided excellent online customer experiences, as rated by their own customers. Satisfaction indicators utilized as metrics for determining award winners include:
Point-of Sale Metrics:
- Overall satisfaction
- Product selection
- Check-out
- Ease of finding
Post-Order Fulfillment Metrics:
- Repurchase intent
- Product met expectations
- Customer support & satisfaction
- On-time delivery
OWC Founder and CEO, Larry O'Connor, said "We are honored to be recognized again with the Bizrate Circle of Excellence Award. Our customers rely on us to provide dependable products and support, and we always strive to go further to deliver a better return on our customers' technology investment. As we celebrate our 30th anniversary, OWC will continue to provide the necessary support to ensure that the OWC experience is second to none."
About Bizrate Insights Inc.
Bizrate Insights Inc. is a market research company providing consumer ratings information to over 6,000 retailers and publishers across the United States, United Kingdom, France, Germany, and Canada. The company is based in Los Angeles.
About OWC
Other World Computing (OWC), founded in 1988, is dedicated to helping Mac and PC enthusiasts do more and reach higher. We believe in sustainability – OWC solutions are genuinely built to last, go the distance, and enable users to maximize the technology investment they have already made. OWC's operation provides leadership in business sustainability, with its headquarters among the first in the world awarded LEED Platinum certification. OWC features an award-winning technical support team and an unparalleled library of step-by-step DIY and informational videos. From the home desktop to the enterprise rack, the corporate backup to secure medical data, the recording studio to the motion picture set, and beyond, there should be no compromise. That is why OWC is here.
